Our Policies

What to know as the client

Before we clean

  • To best utilize your money and our time, the client is asked to have the home free of clutter and ready for the maid so that they can spend more time on the cleaning plan. However, if you are interested in a de-cluttering service, you can add it on as an extra in checkout!

Home entry

  • When we arrive, to prevent a situation where the maid can't enter the premise, we ask that you leave the home unlocked or a key under the mat.

Equipment and products

  • We have a special set of products we use to maximize the cleaning power and make cleaning time more efficient! That being said we won't use your personal cleaning equipment. If you are looking for us to use natural cleaning products, we offer this option at checkout.

Cancellations

  • We understand the day-to-day can be hectic and unpredictable if you need to you can choose to reschedule, skip, add, or cancel any of your cleanings, however, we do ask for a 24-hour notice before your scheduled clean. If no notice is given we will charge 30% of your service to cover costs.

Work environment

  • We make every effort to work efficiently, safely, and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children or pets. Be advised that if adults, children, or pets affect our ability to work in our normal method or speed we reserve the right to charge for our extra time spent in the home.

Special requests

  • We LOVE these! however, we do ask that you call (231) 794-1187 to let us know so we can adjust the cleaning time to fit our and your schedule

Satisfaction guaranteed

  • While we do not offer refunds on services that have been provided, we will return and re-clean any areas of concern that are reported within 24 hours of our cleaning.

Cabinets, drawers, and showcases

  • To ensure the safety of valuables and delicate items, we do not clean inside cabinets, cupboards, and showcases. While we do clean knickknacks it is only when they are on an open shelf or surface.

Service pricing

  • Northwestern Cleaning Services LLC reserves the right to re-evaluate rates and/or change the service agreement and/or policies at any time.

Referrals

  • We love referrals so much that we want you in on them! If someone you refer uses our services just once you will receive a Basic Clean Package at 15% off